Digital Infrastructure
Break free from expensive, inflexible OEM contracts. VTT provides a superior, founder-led support alternative with guaranteed Service Level Agreements (SLAs), local parts inventory,
and expert engineers dedicated to maximizing your infrastructure uptime and extending the life of your valuable assets.
Your data centre is the engine of your organization. Our infrastructure services ensure that engine runs with peak performance, reliability, and cost-efficiency.
We break the cycle of expensive, inflexible OEM contracts by providing a superior, smarter alternative that puts your business needs first.
Our Contract:
A single, unified support contract for your entire server, storage, network, operating system, virtualization, passive components and end user devices, featuring guaranteed rapid response, local parts, and expert engineering for hardware and specialized operating systems like Oracle Solaris.
Our Methodology:
- Unified Contract Management: We consolidate support for all major vendors under a single, simplified SLA.
- Onboarding & Asset Review: Our process begins with a complete audit of your covered assets to document configurations and establish a service baseline.
- Guaranteed Local Parts Inventory: We maintain a shared or dedicated, local stock of parts specific to your covered assets, eliminating OEM-caused shipping and logistical delays.
- Direct-to-Expert Access: When an incident occurs, you bypass bureaucratic call centers and get direct access to our engineers.
- Turnkey Incident Resolution: Our service includes expert engineer dispatch, physical parts replacement, and full system configuration to ensure your system is fully operational before the ticket is closed.
- Specialized OS Support: We provide deep expertise in legacy and specialized operating systems, including Oracle Solaris, which is often unsupported by generalists.
- Proactive EOL/EOSL Strategy: We support hardware long after the OEM declares it “End-of-Life,” allowing you to maximize the ROI on your capital investments and avoid unnecessary, forced refresh cycles.
