Oracle Applications
Empower your in-house IT team with unlimited or on-demand access to remote elite L3/L4 Oracle specialists (Oracle Database, Oracle EBS and Oracle Fusion).
We act as a seamless extension of your team, accelerating the resolution of your most complex technical and functional challenges, reducing operational costs, and ensuring your business-critical applications perform optimally.
Your Oracle application are the heart of your business operations. Our services are designed to provide your in-house team with the elite-level support they need
to resolve the most complex challenges quickly, ensuring the stability, performance, and integrity of your most critical enterprise systems.
Our Contract:
Unlimited or On-demand, remote access to our senior L3/L4 Oracle specialists (15+ years of experience) to solve your team’s most complex technical and functional challenges.
Our Methodology:
- Flexible Support Models: We offer two primary engagement models: a recurring annual contract for unlimited support or pre-paid “man-day” packages for project-based needs.
- Tiered Escalation Pathway: Our service integrates seamlessly with your existing helpdesk. We act as the final tier of escalation, empowering your L1/L2 team.
- Deep-Dive Problem Resolution: Our experts assist with complex issues your team cannot resolve, including critical bug fixes, performance tuning, and functional module troubleshooting.
- Proactive Health Checks: We can conduct periodic health checks of your Oracle environment to identify and address potential issues before they impact business operations.
- Knowledge Transfer: Throughout the resolution process, we collaborate closely with your team, sharing insights and methodologies to enhance their internal capabilities.
